Hughsnet Satellite Internet…What A Rip Off!
This is a non-metal venting moment and a warning to anyone thinking about getting Hughsnet. After a long time of Dial-up internet due to living where Cable and DSL is not accessible we made an effort to step out of the world of dial-up and ventured to get Hughsnet Satellite internet. Two days later I have canceled the account and I’m back to dial-up.
First off when we first got it two days ago it was fast. It was nice being able to download things fast and watch videos online without waiting a long time to load. Here is something they don’t tell you. There is a fair access policy, meaning I was only allowed to download a total of 200 mb in a 24 hour period except for during the hours of 3am to 6 am, when I could download as much as I wanted. They never told me anything about this policy before I signed up. That 200 mb is not direct saved downloads either. Thats 200mb of anything. Pictures, streaming video/audio, whatever. They also didn’t tell me I would have to pay out of pocket at time of install for a “Non standard” installation. When I canceled they told me I had to pay for the standard install, and looking at my contract that I signed when I paid $125.00 I see nowhere in there anything about paying for standard install. They also said I had to uninstall the devices myself and send them back to which I replied:”well who’s going to pay me for my time Uninstalling it?”.
Anyway long story short, Hughsnet Satellite internet is a rip off. It’s slow and expensive ($59.99 a month). Shame on me for not looking into online reviews of Hughsnet before buying because there is a 99/1 ration of negative feedback on it. I don’t know about other satellite internet services but if hughsnet is your only option then your better off sticking with dial-up until you have other means. I guess I’ll be waiting until we move to a place where we can get DSL or cable internet. Good thing I didn’t cancel my dial up account yet.
Customer service is out-sourced and scripted. They do a good job sympathizing with you and telling you how sorry they are. Kind of like Paypal customer service. Maybe that’s the standard in customer service these days. JD Powers and associates My ass! The BBB will be hearing from me.
If you see the logo up top it says “Hughsnet, Broadband Unbound” That’s Lie Number 1!
Mistake made, lesson learned.
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9 opinions for Hughsnet Satellite Internet…What A Rip Off!
Hughsnet Satellite Internet…What A Rip Off! | Online Reviews
Feb 21, 2008 at 8:07 pm
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Feb 23, 2008 at 1:29 pm
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KevinC
Mar 18, 2008 at 7:15 am
Damn! $59.99 a month, and they limit you to 200mb a day? That’s a huge rip off, and sucks that that was your only option for broadband internet. Then they have the nerve to charge you some fee for an install, even after they didn’t provide you with good service. Quite a horrific experience.
I was stuck with dial-up too until just last year, when I was lucky enough to get quite a good offer for DSL which I jumped on immediately.
LTC
Desilu
May 13, 2008 at 4:08 pm
Geez I’m glad I ran across this bit oh info I’m in the same sit. as you with the whole dial up b.s Can’t take it no mo so it’s a toss up between Wild Blue and Hugh’s net thanks to your rant I’m going with Wild blue fo Sho. Got any dirt on them?
Ron
May 25, 2008 at 1:58 am
File a complaint with the Federal Trade Commission. I did file one. If we all stand together and file a complaint just maybe it will help. Just call 1-877-ftc-help or http://www.ftc.gov
Scott
May 25, 2008 at 7:32 am
Thanks, Ron. I’ll do that.
Cat
May 28, 2008 at 7:38 pm
I wish I’d saw this a year ago and mucho money wasted with Hughsnet. I am now as slow as a snail getting from page to page and no other options besides the dial up! I am filing my complaint today. thanks Ron
Scott
May 28, 2008 at 7:46 pm
slow here too Cat. Until I move out of the stix it’s all I got
Nancy
Jul 14, 2008 at 9:16 pm
I’ve got Wildblue and ours has been so slo-o-o-w lately at at times couldn’t even get a page to load. I just checked my e-mail and found an “alert” from Wildblue telling me we are using too many MBs (can’t remember how many it said but I’m too impatient to pull it up now-it took FOR
EVER to even get my inbox loaded). I hardly even use it, my 18 yr. old does but we pay $79!!! for Wildblue’s highest speed, and they do THIS to us?!! I got so mad I decided to see what Hughesnet had to say and found all these complaints. We had avoided Hughesnet/Direcway for years because of what Con. Reprts. said about them (solid black circle). I was pleased for a while–well, sort of–Wildblue has been faster than dial-up BUT–still seemed to me that for $79 a month it should be a lot faster than it is (or, was). I’m calling Wildblue tomorrow (7-15-08) and will let them have it. I, too, never heard a word one about any “fair access” malarky. I’ll let you all know what I find out. Anybody else with Wildblue been hit with this, too?
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